Common Questions to Collision Repair
I’VE HAD AN ACCIDENT… WHAT DO I NEED TO DO NEXT?
The worst part is over! We’re here to help you through the repair process. You have the right to have your vehicle repaired at the shop of your choice. The Nalley Collision Centers are approved by all insurance companies to perform your repair. The first step is the most important step…choose us as your repair facility. We’ll work hand-in-hand with your insurance company to handle your claim. We’ll help with alternate transportation needs you may have. In short, you can get back to your life and let us handle the details.
IS THERE ANY WAY TO “SAVE OR WAIVE” MY DEDUCTIBLE?
One. The choice of repair facility for your vehicle rests entirely with you. An estimate is just that…an estimate. Only after your vehicle is disassembled can the complete cost of needed repairs be finalized. We work closely with your insurance companies to get your vehicle repaired the right way. If all shops performed the correct repairs, the final bill would be the same. The worst repair in town and the best repair in town cost you the same…the deductible.
WHAT ARE YOUR HOURS OF OPERATION?
Monday – Friday 8:00am – 6:00pm and Saturday 8:00am – 12:00pm
WHERE DO I GET A CLAIM NUMBER?
Insurance companies issue claim numbers once you have turned in the accident claim to them.
IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Today’s vehicles are built using a unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, then that section can simply be replaced.
CAN YOU MATCH THE PAINT COLOR?
Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available, and we constantly upgrade its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE SHOP?
Yes. Just let your Estimator know what other work you would like to have done, so that he or she can make the necessary arrangements. We can provide you with a complete estimate on any additional repairs you need and also can assist you in mechanical repairs from our many of our dealer service departments.
HOW LONG WILL MY VEHICLE REPAIRS TAKE?
Your Estimator will give you an estimated time of completion once the vehicle has been fully inspected for all hidden damages.
CAN I GET A RIDE HOME OR TO WORK WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this service to you. Be sure to let your Estimator know when you book your vehicle for drop-off.
WILL NALLEY SET UP A RENTAL FOR ME?
Yes, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy, or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
HOW WILL I KNOW WHEN MY CAR IS DONE?
You can plan on your vehicle being ready for the end of the day on the final day of repairs. However, we will call you if we finish ahead of schedule. Feel free to call or e-mail your Estimator during the repair process if you have questions or concerns.
IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes, all repairs are guaranteed for as long as you own the vehicle.
DO I HAVE TO PAY A DEDUCTIBLE?
The amount of the deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, call your agent. He/she can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
WHO COLLECTS MY DEDUCTIBLE?
If your deductible is not waived, it will be your responsibility to pay NALLEY when you pick up your vehicle. If you aren't sure about your deductible, call your agent. He/she can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
The easiest and most convenient way to pay for your portion of the repairs is with a major credit card. We accept Visa and Mastercard. Of course, cash and checks are always welcome.
WHAT ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
CAN I WASH MY CAR?
RECOMMENDATIONS AND PRECAUTIONS FOR THE FIRST 30 DAYS
Do…Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water. Wash your vehicle in the shade.
Don’t...Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the newly painted surface.
RECOMMENDATIONS AND PRECAUTIONS FOR THE FIRST 90 DAYS
Don't...Do not wax or polish the vehicle. This will allow the finish to dry and harden completely. |
Welcome to Nalley Collision Centers
| Nalley Collision Centers are easy to find. There are many repair centers to choose from, but only a select group meets the stringent facility, equipment, personnel, warranty and customer satisfaction requirements that all Nalley Collision Centers meet. With our four central locations, we have made it easy for you to find a Nalley Collision Center near you. Come in for knowledgeable and friendly service at competitive rates. |  |
|
